AI shop management for auto repair
The best AIshop managementsoftware.
Don’t let your competitors beat you with AI and automation.
One system that runs the shop and works the phone. Not one more tab for your writer to type into.
- Answers every call, night and weekend
- Texts estimates and chases approvals
- Orders parts and flags vendor delays
The board, this morning
Every job, and who moved it last
| RO | Vehicle | Job | Last move |
|---|---|---|---|
| RO-4471In bay | 2018 Ford F-150 XLT8XKR241 | Front brakes + rotors | Call answered 9:41pZOL |
| RO-4459In bay | 2016 Ram 1500 Big Horn5KJB728 | A/C not cooling | Booked from voicemailZOL |
| RO-4456In bay | 2014 Nissan Altima 2.5 S6WQX155 | Alternator replacement | Approval received 8:12aZOL |
| RO-4465Waiting on parts | 2015 Chevrolet Silverado 15004YHN092 | Transmission service | Part ordered 11:20aZOL |
| RO-4468Waiting on customer | 2020 Toyota RAV4 LE9CMD517 | Check engine diagnostic | Estimate sent 10:04aZOL |
| RO-4462Ready | 2021 Hyundai Elantra SEL8PDF470 | Oil service + tire rotation | Picked up, invoice paidPerson |
- RO-4471In bay2018 Ford F-150 XLTFront brakes + rotorsZOLCall answered 9:41p
- RO-4459In bay2016 Ram 1500 Big HornA/C not coolingZOLBooked from voicemail
- RO-4456In bay2014 Nissan Altima 2.5 SAlternator replacementZOLApproval received 8:12a
- RO-4465Waiting on parts2015 Chevrolet Silverado 1500Transmission serviceZOLPart ordered 11:20a
- RO-4468Waiting on customer2020 Toyota RAV4 LECheck engine diagnosticZOLEstimate sent 10:04a
- RO-4462Ready2021 Hyundai Elantra SELOil service + tire rotationPersonPicked up, invoice paid
Fig. 01·The live board at Fifth Street Auto — illustrative data
- Cars in bays
- 4
- of 6 bays
- Calls answered
- 3
- today, by ZOL
- Awaiting approval
- 2
- needs a customer reply
- Avg text reply
- 8s
- ZOL, unattended
Fig. 02·The morning in numbers — same board, illustrative data
01·How it works
From the missed call
to the follow-up
One job, start to finish. ZOL runs the emerald steps unattended and hands you the rest.
- 019:41 PM
The call
Four hours after close, ZOL picks up. Complaint, vehicle, callback — then it books the slot.
ZOL2m18s · complaint, VIN and callback captured
- 027:12 AM
The diagnosis
Your tech scans the car. Codes and findings attach to the record the call already opened.
PersonP0455 · purge valve stuck open, found on smoke test
- 038:30 AM
The quote
The estimate texts out with a photo and the reasoning. One nudge, then a person takes over.
ZOL$742.18 texted · approved by reply in 4 minutes
- 044:20 PM
The follow-up
Ready notice, invoice, payment at your counter — and the next visit already on the book.
ZOLReady notice texted · invoice sent · follow-up set
02·One record
Everything on
one ticket
RO-4471 exactly as it happened — after-hours call through invoice. Nothing retyped into a second system.
2018 Ford F-150 XLT
- Plate
- 8XKR241
- VIN
- 1FTEW1EP4JKD82910
- Mileage
- 118,420
- Bay
- 2
Pedal pulse above 45 mph. Rotors measured below spec at 26.1 mm. Rears still have roughly 40% left.
Call answered
Mon 9:41pZOLAfter hours. 2m18s. Captured the complaint, VIN and callback preference.
Ticket written
Tue 7:52aPersonService writer Dana K. confirmed the vehicle and opened the job.
Estimate sent
Tue 8:30aZOL$742.18 texted to (661) 555-0142 with the rotor measurement attached.
Approval received
Tue 10:15aZOLCustomer replied YES by text. The RO released to the board on its own.
Job started
Tue 12:40pPersonTech Manny R. pulled the truck into bay 2.
Ready notice + invoice
Tue 4:20pZOLCustomer told the truck was done, invoice texted, next service scheduled.
Fig. 03·Sample repair order RO-4471 — illustrative data
03·Runs itself
The work your front
desk never gets to
Four jobs ZOL does end to end — and hands back the moment judgment is required.
It answers the phone
Nights and weekends. It takes the complaint, the VIN and a callback — or transcribes the voicemail and books from it.
Booked from voicemail — transcribed 6:48p, booked 8:00a
It texts back in seconds
Inbound texts get a real answer before you open. ZOL offers slots, confirms one, writes it to the board.
Inbound text 7:02a — answered in 8 seconds
It chases approvals
The estimate goes out with a photo and plain-English reasoning. One nudge if nobody replies, then a person takes it.
No reply after 20h — one nudge sent, then paused
It catches parts delays
Parts get ordered against the approved estimate. When a vendor moves an ETA, the bay conflict surfaces early.
Vendor moved ETA to Thursday — bay 4 conflict flagged
Your numbers
What the missed ones are worth
After hours, or nobody free to grab it.
Callers with real work to sell.
Parts and labor together.
Walking out the door each year
$104,832
12 × 52 × 40% × $420. Your arithmetic, not our claim.
See it on your own numbers04·Why shops switch
Your shop software
only writes it down
Every shop system records the work. Someone still has to answer the phone, chase the approval, call about the part. ZOL does both.
Built to replace
- Tekmetric
- Shopmonkey
- Shop-Ware
- Mitchell 1
- AutoLeap
History comes across during onboarding. Your data stays exportable.
05·Shop stories
Shops that run
on ZOL
Independent shops in the pilot, in their owners' words — what stopped slipping once the phone answered itself.
- Fifth Street AutoBakersfield
- Reyes Bros GarageFresno
- Hilltop AutomotiveVisalia
- Kern River Tire & AutoBakersfield
- Golden State MotorsModesto
- Ochoa's Auto CareDelano
- Blue Oak AutomotivePaso Robles
- Miller & Sons GarageTulare
“The 9:41 PM call used to be a voicemail I found at 7 the next morning — if the guy hadn't already called the shop up the street. Now it's a booked slot with the complaint and the VIN already on the ticket. I didn't hire anybody. I just stopped losing the nights.”
- 0
- calls missed in 60 days
- +9
- cars a week on the board
- 38
- after-hours calls booked
“Estimates used to die in voicemail. Now the quote goes out with a photo, ZOL nudges once, and my writer only picks up the phone for the ones that actually need a conversation.”
Tony Reyes · Owner
Reyes Bros Garage — Fresno, CA
41m
median time to approval
“We were paying for shop software, an answering service and a texting add-on, and the three of them never agreed on what happened. It's one system now, and one bill.”
Priya Nathan · Owner
Hilltop Automotive — Visalia, CA
3
tools replaced by one
Fig. 04·Pilot shop stories — names, numbers and photography are illustrative
Questions
The things shop
owners ask first
Straight answers. If yours isn't here, ask it on the demo.
What happens to the shop software I run now?
ZOL takes its place. Tekmetric, Shopmonkey, Shop-Ware, Mitchell 1 and AutoLeap are good at recording the work — that's what they were built for — but somebody on your team still has to answer the phone, chase the approval and call about the part. ZOL keeps the same record and does that work too, so you're paying for one system instead of shop software plus an answering service plus a texting add-on. Customers, vehicles and repair-order history come across during onboarding, and everything stays exportable.
Will my customers know they're not talking to a person?
It introduces itself as Zol and it won't claim to be a human if someone asks. In practice callers care about two things: that somebody picked up, and that whoever picked up knew their truck. It does both.
What happens when it doesn't know the answer?
It says so. It won't invent a diagnosis or a price it isn't sure about — it takes a number, flags the call for you, and you can set it to transfer straight to your cell for anything outside what you've told it to handle. Everything it did is on the board with the full conversation attached.
Does this replace my service advisor?
No. It covers the hours nobody is standing at the counter, and the calls that come in while your advisor is already on the other line. Shops with an advisor use it for after-hours and overflow; shops without one use it as the counter.
Where do the quoted prices come from?
From you. Your labor rate, your book times, your parts margin, set during onboarding. Nothing goes to a customer at a number you haven't approved, and you can cap what it's allowed to quote without checking with you first.
Does it text customers from a robot number?
No. It works on your shop's own line, so the number your customers already have keeps working. When a person on your team picks up a thread, ZOL steps aside.
Who owns the recordings and the customer data?
Your shop does. It lives in your shop's own database, you can export all of it whenever you want, and you can have it deleted. We don't sell it and we don't hand your customer list to another shop.
It rings again tonight
See it answer
your phone
Twenty minutes. We'll put a call through ZOL while you listen, price a job at your rates, and show you the repair order it writes — on your own shop's numbers.
Opens our calendar · no card, no commitment